Frequently Asked Questions
How do I contact Mawicke Creations? How do I talk to a human?
Mawicke Creations is located in Boulder Junction Wisconsin.
The best way to contact us is through the email link on the Contact Us page. If you need to speak live, our phone is 715 385-2221. Please only call during business hours (we are CST). Either method may require you to leave a message. We'll get back to you as soon as possible.
Owner: Ann Mawicke
Are you in stores?
Moondeer & Friends Gallery - Boulder Junction, Wisconsin. Sara Muender has a great gallery. We have some fun fish earrings for sale. The earrings are not on the website, if you are interested in seeing them please email us.
Cranberry Square - Manitowish Waters, Wisconsin. Cranberry Square carries some of ornaments during the holidays.
How do I place an order and make payment?
You cannot order directly from this site. The easiest way to order is to go through our Etsy site. The Etsy site has all items currently in stock and is the best way to see pictures of available birdhouses. Payment on Etsy is done with credit card or Paypal.
We can also work out orders through email. I can accept all credit cards, but we will need to talk live. Do not send any credit card information through messages. You can email me your phone number and I will call you back.
Selling through Etsy is secured by Etsy. Your payment information is kept by Etsy and is not shared with Mawicke Creations.
We can only accept orders from the USA and Canada.
Wisconsin orders will have additional sales tax added to the order.
For personal checks we reserve the right to hold checks for new customers until clear.
How are items shipped?
We prefer to ship our items via US Post office Priority Mail. Orders outside the US we prefer to ship Global Priority Mail.
You will know your shipping charges when we finalize the total cost of you order. We only charge actual shipping, there are no additional S&H fees.
If you prefer UPS or FedEx shipments, we can discuss this at the time of ordering.
There will be cutoff date as we approach Christmas. This date will depend on where you live and the status of timely deliveries from the post office. We will do our best to get your order to you by Christmas. If necessary we will gift wrap your order (for an addl fee) and will ship it to its ultimate destination.
What about returns?
We fully guarantee all orders. If items arrive damaged, please contact us and we will send out another item.
If you are unhappy with your order, please let us know and we will work out a return shipment and refund your monies.
What if I have problems with something?
Please contact us if you ever have any questions or problems and we will try and help you out. This question comes up most often around outdoor birdhouses. If the birch or bark on a birdhouse begins to come off we can talk about how to fix it over the phone or email. We can also discuss shipping the house back for repair.
We also receive questions about house placement, cleaning, and resealing birdhouses. Please email or call and we will help you to the best of our abilities.
Do you do Custom Orders?
Yes!! We're open for many ideas within reason. Our biggest challenge with custom orders is lead time or how close it is to the holidays. We will need lead time on custom orders so take that into consideration.
If it's too close to the holiday, let's still discuss it and we can talk about it for next year!
Send me a message with the above link and let's start the conversation.
Do you share any of my information?
Mawicke Creations does not share any of your information with anyone. We retain name, address, and email information in our accounting records for tax purposes and any future correspondence.
We use Square for any credit card transactions not processed through Etsy. Once we have completed a credit card transaction we shred the account information.